Sabai arom Osmanthus tea Hand Cream 75 g.

Shipping Process

The company provides nationwide delivery services to customers via private courier companies.

Shipping fees will be displayed on the website prior to payment, and the stated prices already include value-added tax (VAT).

After customers receive the order confirmation email:

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  Domestic customers will receive their orders within 7 business days.
  
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  International customers will receive their orders within 3 business days.
  

If there are any changes during the delivery period, the Bertram (1958) team will notify customers via email.

Order Tracking

Customers may check the delivery status of their orders by contacting Customer Service:

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  Telephone: +66 97 264 2401 (Monday–Friday, 9:00 AM–6:00 PM)
  
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  Email: cs@sabaiarom.com
  
• 
  Line Official Account: @sabaiarom
  

Receiving Your Order

Authorized courier companies appointed by Bertram (1958) will contact customers to schedule and confirm the delivery.

Upon receiving the product, customers may inspect the condition of the item(s) and sign to acknowledge receipt with the delivery staff.

Customers have the right to refuse delivery in the following cases:

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  The product, product code, price, color, or design does not match the order placed on the website.
  
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  The product is in an abnormal condition, dented, defective, or damaged.
  

For International Tourists: Special Delivery Service to Hotels in Thailand

Dear Valued Customer,

If you are planning to travel to Thailand and would like us to deliver your order to your hotel, please place your order at least 7 days prior to your arrival date to ensure timely delivery.

Thank you for your understanding. We sincerely look forward to receiving your order and wish you a pleasant and enjoyable trip in Thailand.

Exchange and Return Policy

Customers may request an exchange or return within 30 days from the date the product is received. The company reserves the right to reference the product price based on the price confirmed in the order from Bertram (1958 Shop) on the date of purchase. Please review all information and conditions carefully before placing an order.

How to Request an Exchange

If you discover that a product is defective due to a manufacturing fault or has been damaged during transportation, please contact Customer Service within 30 days of receiving the product:

• 
  Telephone: +66 97 264 2401 (Monday–Friday, 9:00 AM–6:00 PM)
  
• 
  Email: cs@sabaiarom.com
  
• 
  Line Official Account: @sabaiarom
  

Please provide details of the manufacturing defect or transportation damage. Kindly retain your receipt or tax invoice for verification and order confirmation from Bertram (1958 Shop).

The company will review the reported defect or damage within approximately 7 business days and will contact you with the result using the contact information you provided.

If the inspection confirms that the product is defective due to manufacturing issues or damaged during transportation, the company will proceed with an exchange or return accordingly.

Return and Refund Process

If a refund request is approved, the company will automatically process the refund within 30 days after the cancellation process is completed. Refund methods may vary depending on the customer’s original payment method.

Eligible Cases for Exchange or Return

The company accepts exchanges or returns under the following circumstances:

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  The product has a manufacturing defect.
  
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  The product is damaged during transportation and cannot be used as normal.
  
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  The company delivers an incorrect product, incorrect type, or incorrect package size.